Refund & Return Policy

REFUND & RETURN POLICY

At Drowned Penguins, we take pride in the quality of every product we ship.

Returns

We accept returns only if the product arrives with a manufacturing defect, is damaged, or you receive the wrong item. Return requests must be made within 7 days of delivery.

To be eligible for a return:

* The item must be unworn, unwashed, and unused.
* All original tags and packaging must be intact.
* Clear photos/videos of the issue must be provided when submitting your request.

Returns will not be accepted for:

* Change of mind
* Incorrect size ordered by the customer
* Normal wear and tear
* Minor color variations caused by lighting or screen settings

*NOTE:- Please review the size guide carefully before placing your order. If you need help with sizing, feel free to contact our support team before purchasing. 

Refunds

Refunds will be issued only if:

* The returned item is inspected and approved by our team due to a verified manufacturing defect, damaged product, or incorrect item shipped.
* The shipment is confirmed as lost, undelivered, or returned due to the courier partner’s fault after verification with the shipping carrier.

Approved refunds will be processed to the original payment method within 5–7 business days after approval.

Shipping Liability

Drowned Penguins takes full responsibility for your order during the shipping process. If your package is lost, damaged in transit, or not delivered due to a courier issue, we will investigate the matter with the shipping partner and, once verified, initiate a replacement or full refund at no additional cost to the customer.

Items Not Eligible for Return, Exchange or Refund

The following items are not eligible for return, exchange, or refund unless they are received damaged, defective, or incorrect:

* Limited drops and exclusive releases.
* Sale or discounted items.
* Gift cards.
* Complimentary or promotional items.
* Customized or personalised products.
* Items marked as Final Sale.

Inspection & Right to Decline

All return, exchange, and refund requests are subject to inspection upon receipt. Drowned Penguins reserves the right to decline any request if the item does not meet the eligibility requirements, shows signs of wear, washing, damage, misuse, alteration, or if fraudulent or abusive activity is suspected.

Customers are responsible for return and exchange shipping costs unless the request is due to a damaged, defective, or incorrect item delivered by us.

Shipping charges, Cash on Delivery (COD) fees, taxes, and other service charges are non-refundable unless the request is a result of an error on our part.

For any concerns regarding your order, please contact our support team through the Contact page, and we’ll be happy to assist you.