Exchange Policy

EXCHANGE POLICY

At Drowned Penguins, we accept exchanges within 7 days of delivery, subject to stock availability.

To be eligible for an exchange, the item must:

* Be unworn, unused, and unwashed.
* Be returned in its original condition with all tags, packaging, and any complimentary items included.
* Be free from stains, odours, alterations, or any signs of wear or misuse.
* Be accompanied by a valid proof of purchase.

Exchanges are offered for size or eligible product replacements only and are subject to stock availability. If the requested size or product is unavailable, we may offer store credit or an alternative item of equal value.

Items Not Eligible for Return, Exchange or Refund

The following items are not eligible for return, exchange, or refund unless they are received damaged, defective, or incorrect:

* Limited drops and exclusive releases.
* Sale or discounted items.
* Gift cards.
* Complimentary or promotional items.
* Customized or personalised products.
* Items marked as Final Sale.

Inspection & Right to Decline

All return, exchange, and refund requests are subject to inspection upon receipt. Drowned Penguins reserves the right to decline any request if the item does not meet the eligibility requirements, shows signs of wear, washing, damage, misuse, alteration, or if fraudulent or abusive activity is suspected.

Customers are responsible for return and exchange shipping costs unless the request is due to a damaged, defective, or incorrect item delivered by us.

Shipping charges, Cash on Delivery (COD) fees, taxes, and other service charges are non-refundable unless the request is a result of an error on our part.